Consumer Experience Manager

BAT is evolving at pace into a global multi-category business. With products like VELO, VUSE and GLO we are on a mission to decrease the health impact of our industry 
To achieve our ambition, we are looking for colleagues who are ready to Be The Change. Come, join us on this journey!

British American Tobacco is going through an exciting transformation, as our business moves from traditional products to potentially reduced risk nicotine and non-nicotine products. The Nicotine Category is one of the most dynamic and rapidly growing categories in the Sweden market among other markets, which makes Sweden the lead market in BAT’s transformation journey towards A Better Tomorrow.

The purpose of the role as Consumer Experience Manager is to develop and implement the overall consumer experience strategy and lead the efficient and effective delivery of the consumer experience function, working with internal BAT teams and collaborators and external partners and to equip the CX team to succeed.

Your key responsibilities will include:

• Strategy and Planning: Develop and drive the Sweden CX strategy alongside your Area CX partners and the Sweden end-market.
• Lead managers and equip for success: Ensure your direct reports are equipped to succeed by ensuring the right development, the right strategic path, and a good and healthy work environment in whole CX team Sweden.
• Ongoing influence and collaboration with the Area Consumer Experience Team
• Influence and ensure consistency and alignments with the Nordics teams

What are we looking for?

• Minimum 5+ years’ experience from a similar role
• Engaging and encouraging people, providing direction and focus and drive people for results. Commercially and consumer centric and engaging partners proactively.
• Lead and drive implementation of strategies to ensure that objectives are achieved
• Drive the marketing cycle meetings (CPM, operational CPM)
• Develop the team’s knowledge and skills
• Resilience and adaptable to working in a fast-paced highly regulated environment.
• Proven experience in a highly regulated industry FMCG industry
• Previous line management experience including managing managers within a broader team
• Effective collaborator management - working with and managing multiple stakeholders (internal and external) with an ability to prioritise often conflicting requirements and advance issues to drive resolution when required.
• Embraces change: enjoying working in a constantly evolving environment.
• Critical thinker & agitator: loves to challenge norms both internally and externally to drive cultural and performance breakthroughs.
• Experience working in a diverse team with several nationalities and cultures.

What we offer you?
•    We offer a market leading annual performance bonus (subject to eligibility)
•    Our range of benefits varies by country and includes diverse health plans, initiatives for work-life balance, transportation support, and a flexible holiday plan with additional incentives
•    Your journey with us isn't limited by boundaries; it's propelled by your aspirations. Join us at BAT and become a part of an environment that thrives on internal advancement, where your career progression isn't just a statement – it's a reality we're eager to build together. Seize the opportunity and own your development; your next chapter starts here.
•    You'll have access to online learning platforms and personalized growth programs to nurture your leadership skills
•    We prioritise continuous improvement within a transformative environment, preparing for ongoing changes

WHY JOIN BAT?
We’re one of the few companies named as a Global Top Employer by the Top Employers Institute – certified in offering excellent employee conditions.

Collaboration, inclusion and partnership underpin everything we do here at BAT. We are looking forward to enabling every individual to thrive, regardless of gender, sexual orientation, marital or civil partnership status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability, age, skills, experience, education, socio-economic and professional background, veteran status, perspectives and thinking styles. We know that embracing talent from all backgrounds is what makes us stronger and best prepared to meet our business goals.

We see the career breaks as opportunities not obstacles. Through The Global Returners program, we support professionals looking to restart their careers after an extended absence from the workforce (e.g. time out caring for family, parental leave, national service, sabbatical and/or starting an own venture).

Come bring your difference and see what is possible for you at BAT. Learn more about our culture and our award winning employee experience here.

If you require any reasonable adjustments or accommodations to help you perform at your best during the recruitment process, you are encouraged to notify us. We are fully committed to support you by making appropriate arrangements for you to demonstrate your full potential.