BAT is evolving at pace into a global multi-category business. With products like VELO, VUSE and GLO we are on a mission to decrease the health impact of our industry
To achieve our ambition, we are looking for colleagues who are ready to Be The Change. Come, join us on this journey!
British American Tobacco Finland has an exciting opportunity for a CRM Executive in Helsinki
Working as a strategic CRM executive to the rest of the Trade team, the CRM executive is responsible for project managing the creation, implementation further optimisation of relevant Trade Systems, as well as ensuring the Systems’ smooth operations at 100% of capacity at 100% of the time from 100% of the relevant users. The role holder is expected to become an agent of change for the FI Trade organization and secure promotion and acceptance of high-end processes and toolkits that will drive best in class business results. Furthermore, we want the CRM executive to develop the information flow and create digestible and insightful ways of sharing valuable data and information.
You will be contributing to probably the biggest transformation in the FMCG industry in Finland right now: the rise of the nicotine pouches. BAT is building a Smokeless World and Finland is right at the forefront of this journey. This is why we are looking for a sharp and fearless team player to join our sales team and do it together! In return, you should expect excellent career and personal development opportunities as well as an inclusive and fun working environment.
Your key responsibilities will include:
- Develop, lead, evolve the CRM solution in line with the organisations expectations and requirements to optimise ways of working.
- Ensure that the data held in the system is at an optimal integrity level.
- Continually assess existing CRM software and hardware solutions in their ability to meet and support our changing company requirements and recommend changes as appropriate.
- Ensure efficient maintenance of the CRM solution, including upload of all relevant outward bound instructions and collation and presentation of accurate performance and achievement reports back to the business.
- Ensure the Databases are maintained at the highest standards and frequent checks take place in order to identify opportunities for improvement.
- Commercial ownership of relevant software systems like Salesforce, IVY etc.
- Continuously exploring new ways of using Systems’ capabilities as well as innovate to build ad-hoc trade systems solutions that are easy to use and facilitate new business growth.
- Support Trade Team to ensure full understand and potential in e.g. CRM, Anaplan, Salesforce, PBI when planning capacity and focus areas for Field Force.
What are we looking for?
- Strong analytical, systems and numeracy skills with capability to master complexity.
- Previous experience in the existing Trade Systems (e.g. Anaplan, Salesforce, PowerBI, Ivy) as well as MS Excel and Power Point.
- Experience in a large organisation and in a Marketing, Trade and/or Supply Chain exposure, or equivalent.
- Sales/Field experience strongly appreciated.
- Project Management skills
- Dedicated and relentless drive of new ideas and execution
- A University degree in Marketing, Business or Business Information.
- Fluency in Finnish and English
What we offer you?
• We offer a market leading annual performance bonus (subject to eligibility)
• Our range of benefits varies by country and includes diverse health plans, initiatives for work-life balance, transportation support, and a flexible holiday plan with additional incentives
• Your journey with us isn't limited by boundaries; it's propelled by your aspirations. Join us at BAT and become a part of an environment that thrives on internal advancement, where your career progression isn't just a statement – it's a reality we're eager to build together. Seize the opportunity and own your development; your next chapter starts here.
• You'll have access to online learning platforms and personalized growth programs to nurture your leadership skills
• We prioritise continuous improvement within a transformative environment, preparing for ongoing changes
WHY JOIN BAT?
We’re one of the few companies named as a Global Top Employer by the Top Employers Institute – certified in offering excellent employee conditions.
Collaboration, inclusion and partnership underpin everything we do here at BAT. We are looking forward to enabling every individual to thrive, regardless of gender, sexual orientation, marital or civil partnership status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability, age, skills, experience, education, socio-economic and professional background, veteran status, perspectives and thinking styles. We know that embracing talent from all backgrounds is what makes us stronger and best prepared to meet our business goals.
We see the career breaks as opportunities not obstacles. Through The Global Returners program, we support professionals looking to restart their careers after an extended absence from the workforce (e.g. time out caring for family, parental leave, national service, sabbatical and/or starting an own venture).
Come bring your difference and see what is possible for you at BAT. Learn more about our culture and our award winning employee experience here.
If you require any reasonable adjustments or accommodations to help you perform at your best during the recruitment process, you are encouraged to notify us. We are fully committed to support you by making appropriate arrangements for you to demonstrate your full potential.