To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day.
Come be a part of this journey as we are looking for an incredible IT Executive.
KEY ACCOUNTABILITIES INCLUDE:
- Install, configure, test, maintain, monitor and troubleshoot end-user workstation hardware, networked peripheral devices and networking hardware products
- Handle incoming support requests from end users via both telephone, email or chat in a prompt and courteous manner
- Perform hands-on fixes at desktop level, including installing and upgrading software, implementation of file backups, configuring systems and applications
- Prioritize, schedule and escalate issues (when required) to the appropriate experienced technician
- Record, track and document helpdesk requests and problem-solving process
- Develop and maintain an inventory of all IT assets
QUALIFICATIONS AND ESSENTIAL ATTRIBUTES:
- Diploma in Information Technology and Networking
- Sound knowledge of Agile Methodology
- At least 2 years of relevant work experience in a similar role
- Strong background in networking, software and hardware
- Proficient in a ticketing system
- Delivering in ambiguous & dynamic situations as a part of a global multi-functional team by building partnerships & working diplomatically
- Drives innovation & knowledge sharing
WE ARE BAT
At BAT we are committed to our Purpose of creating A Better Tomorrow. This is what drives our people and our passion for innovation. See what is possible for you at BAT.
- Global Top Employer with 53,000 BAT people across more than 180 markets
- Brands sold in over 200 markets, made in 44 factories in 42 countries
- Newly established Tech Hubs building world-class capabilities for innovation in 4 strategic locations
- Diversity leader in the Financial Times and International Women’s Day Best Practice winner
- Seal Award winner – one of 50 most sustainable companies
BELONGING, ACHIEVING, TOGETHER
Collaboration, diversity and teamwork underpin everything we do here at BAT. We know that collaborating with colleagues from different backgrounds is what makes us stronger and best prepared to meet our business goals. Come bring your difference!
Disclaimer: We might not have an open role at this moment, but, because our work environment is very dynamic, we are encouraging you to apply for this position and, the moment we have a suitable position for your profile the Recruitment Team will contact you as soon as possible.